How to prepare your frontline for a post-COVID reality
What can you do now to prepare for re-opening? And how will you ensure that your workforce is ready? As retailers ask themselves these questions, one thing is clear—frontline associates will play a more critical role than ever before, having a make-or-break impact on business survival and recovery.
Watch our 30-minute webinar featuring acclaimed brand leadership expert and bestselling author, Denise Lee Yohn to learn:
- Strategies for engaging and maintaining relationships with furloughed employees
- Associate communication tactics to support business recovery
- How brands can accelerate productivity in a new world of heightened customer expectations
- …and more!
About the Speakers
Denise Lee Yohn
Brand Leadership Expert
Denise has 25+ years of experience working with world-class brands, speaking to thousands at international conferences, including TEDx, the Consumer Electronics Show, and the National Restaurant Show. By reverse-engineering great brands and exceptional organizations, she has worked with businesses to increase their competitive advantage, overcome challenges of changing landscapes, and engage both customers and employees.
Chief Revenue Officer
Brennan brings 15 years of expertise in the space of employee engagement and customer experience intelligence. One of the industry’s most thoughtful CX practitioners, Brennan shares Nudge’s passion for the inextricable link between customer and employee experience and plays a pivotal role in helping forward-thinking brands unlock the potential of their associates.