Today's consumers are prioritizing experience over everything, meaning brands can no longer turn a blind eye to the guest experience, loyalty programs, or staff engagement.
The challenge? Menus, branding, design, and advertising only go so far. Guests are looking to be delighted once they walk in the door, leaving the majority of their experience up to your staff.
The solution is simple: happy employees = happy customers. And, we've got the toolset to help get you there.
In this webinar, we'll share how Compass Group achieved a 7% increase in average check size using an employee app. You'll also learn how to build frontline teams that are more engaged and motivated at work.
Here's what our speakers cover off:
- Combatting the causes of inconsistent execution
- Engaging frontline employees to deliver a great guest experience
- Putting a mobile-first plan into action
About Our Speakers
Jugveer Randhawa, VP Technology Delivery at Compass Digital Labs
Jugveer is a strategic digital technology leader with in-depth experience delivering innovative technology solutions to meet complex business needs.
He builds and develops high performance teams and is adept at developing strategic execution plans to rapidly deliver and support multi-technology solutions within complex business environments. A highly-motivated leader at Compass Digital Labs, Jugveer is recognized as a partner within the senior executive team who can quickly enable technology strategies to drive business results.
Michael Fiato, Vice President of Customer Experience at Eurest Dining
Guiding corporate culture and achieving world-class guest experiences has been the focus of Michael’s career. He has spent time with Disney, Ritz Carlton, Zimmerman’s and the Fish Mongers of Seattle in pursuit of that goal. Michael is constantly focused on innovation, combining the guest experience with purchasing behaviors, demographic analytics and new digital platforms to create a truly Inspiring experience.
Michael created the 7 Essentials of Exceptional Customer Service that are used daily by internal associates, as well as the Onsite Insights focus group platform to better understand the desires of his external customers.
Jordan Ekers, Chief Customer Officer at Nudge Rewards
Jordan is a recognized technology entrepreneur who has worked with many of North America’s most prominent retail and foodservice brands to help improve the customer experience.
With extensive experience in customer loyalty, rewards strategy and mobile technology, he co-founded Nudge Rewards to help brands find a better way to communicate, engage and reward employees for exceptional performance.