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4 ways Nudge can boost your customer loyalty program
An amazing customer loyalty program is only as effective as the employees sharing it. Here are 4 ways Nudge empowers your team to take it to the next level.
How 4 companies accelerated change during the pandemic 🚀
COVID-19 has been a lesson in rapid change. Here’s how Sobeys, Mastermind, Marriott and Nudge stayed relevant – and resilient – in uncertain times.
“Always be consulting”: The new store associate mantra for improving the customer experience
With growing customer expectations and direct-to-consumer brands gaining momentum (and market share), you may be wondering, how can brick and mortar excel in this new environment? At the Future Stores East Conference in Miami, leading retailers shared their hypothesis...
The “future” of retail is a throwback to the physical store
As reported in a recent Retail Dive article reflecting on key takeaways from NRF’s 2020 Big Show, physical retail is experiencing a “comeback” of sorts. Though industry commentary has been refuting the “retail apocalypse” for years now, the offline channel continues...
Highlights from Retail TouchPoints store operations survey
Retail TouchPoints recently published its sixth annual Store Operations Survey, once again declaring it “safe to take brick-and-mortar off the endangered species list.” But even though offline still has a prominent place in today’s omnichannel world, retailers are...
KPIs in retail: Traditional metrics still prevail
Findings from the Retail TouchPoints sixth annual Store Operations Survey reveal that KPIs in retail are still staggeringly siloed by channel.Senior retail operations leaders surveyed for the recent report revealed that traditional metrics of YoY store...
Retail sales are merry and bright… but there’s something missing
A healthy economy and strong consumer confidence are proving optimistic retail forecasts correct this holiday season. The NRF released holiday sales predictions in the fall, with a projected increase of nearly 5% over 2017.With 80-95% of US holiday spending still...
Retail roundup: 3 trends changing the in-store experience
Over the last few months, I’ve been fortunate to attend several conferences throughout North America, including the Retail Innovation Conference, Store Conference, and Future Stores. At each event, we learned about the most important trends impacting...
Doug Stephens on the future of the physical store
Consumers are increasingly turning to mobile to conduct research, compare prices, and purchase products. According to Forrester, over one-third of total U.S. retail sales are influenced by a mobile device during the buying process. As e-commerce continues...
How retailers can improve the employee experience
“The best retailers will deliver intensely personalized experiences based upon a deep understanding of customer needs, wants and desires. The best retailers will see sales associates not as costs to be reduced, but assets to help move a brand from boring...