Retail Articles
ALL | Retail | Foodservice
ICYMI: Industry round-up on how to support your frontline during COVID-19
There’s a lot of noise out there right now with growing uncertainties around COVID-19 and what it means for business. These factors outside of our control have created many unknowns for individuals and businesses, especially the frontline workforce.
How to communicate in a time of crisis
During unprecedented times of crisis, there’s no leadership playbook to follow. New definitions of the workday, combined with endless streams of unnerving news can be the cause of anxiety and distraction among staff. As an organization with employees directly affected...
Leading through uncertainty: CEO-employee messages that stand out
As the world continues to enforce social distancing measures during the COVID-19 crisis, multi-unit brands are shutting locations and having to articulate extremely difficult decisions that have directly impacted the livelihood of employees. While no amount of...
Think, listen, & act: 3 types of empathy to practice in times of change
Modern business leaders would agree that empathy—the ability to understand and share the feelings of another—is a key ingredient to effective employee communications. However, in times of crisis, demonstrating empathetic leadership can be challenging, with external...
Message from our CEO
As we continue to learn more about the COVID-19 pandemic and its unprecedented impact on our daily lives, our communities, and businesses around the world, I wanted to share an update on some of the initiatives we have been working on, here at Nudge. Of utmost...
An aligned and mobilized frontline is your competitive edge, even during periods of market instability
Don’t neglect your frontline associates - especially now Unforeseen market factors are a potential risk to any business, but for experience-driven, multi-unit brands, an engaged frontline can be a powerful stabilizing force through times of uncertainty. Positive...
“Always be consulting”: The new store associate mantra for improving the customer experience
With growing customer expectations and direct-to-consumer brands gaining momentum (and market share), you may be wondering, how can brick and mortar excel in this new environment? At the Future Stores East Conference in Miami, leading retailers shared their hypothesis...
The “future” of retail is a throwback to the physical store
As reported in a recent Retail Dive article reflecting on key takeaways from NRF’s 2020 Big Show, physical retail is experiencing a “comeback” of sorts. Though industry commentary has been refuting the “retail apocalypse” for years now, the offline channel continues...
Three steps to optimizing your frontline workforce
As the competition for talent in a tight job market intensifies, we’re hearing more and more about long-term strategies designed for optimal employee engagement and performance. At Nudge, we advocate for thinking differently about the frontline segment of your...
3 Nudges to boost employee engagement this season
During the summer months, there is so much to be excited about. The sun is shining, the birds are chirping, the ice cream trucks are arriving, the outdoors are calling… and, of course, we’re featuring three new Nudges you can use to boost frontline...