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ALL | Retail | Foodservice
Foodservice safety: Five best practices for sustained knowledge retention
It’s fair to say that the foodservice industry has covered its bases when it comes to employee safety. Almost all businesses must be registered and are required to have some level of health, safety, and compliance program, usually a part of their new hire onboarding...
The gap in every CX plan
In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience. From loyalty programs to voice of customer initiatives to the digitization of customer experience, it has been assumed that by investing heavily...
Retail roundup: 3 trends changing the in-store experience
Over the last few months, I’ve been fortunate to attend several conferences throughout North America, including the Retail Innovation Conference, Store Conference, and Future Stores. At each event, we learned about the most important trends impacting...
How to create and implement your BYOD policy
As discussed in an earlier blog post, Bring Your Own Device (BYOD) policies have transformed the frontline employee experience connecting disengaged staff to the latest information on products, promotions, and company news. Effective BYOD policies have...
15 brands taking the employee experience to the next level
Consumer expectations are constantly evolving and it can be difficult to keep up. While there are many resources and technologies you can invest in that may provide a competitive edge, there is one resource that is infinitely valuable and often...
The mobile disconnect: Why your organization should be worried
In today's society, everything is connected—the Internet of Things, social media networks, and the increasing use of smartphones. However, as we continue to increase connectivity, humans are becoming incredibly disconnected, especially in the business...
![[Infographic] BYOD for the frontline workforce: What you need to know](https://www.nudgerewards.com/wp-content/uploads/2019/05/blog-post-photo-1-1024x625-400x250.jpeg)
[Infographic] BYOD for the frontline workforce: What you need to know
Mobile and ‘bring your own device’ (BYOD) strategies are infiltrating the deskless workplace fast. In fact, 79% of retailers have either implemented or plan to implement associate-facing mobile solutions by next year. It makes sense. With millennials—who...
Doug Stephens on the future of the physical store
Consumers are increasingly turning to mobile to conduct research, compare prices, and purchase products. According to Forrester, over one-third of total U.S. retail sales are influenced by a mobile device during the buying process. As e-commerce continues...
How retailers can improve the employee experience
“The best retailers will deliver intensely personalized experiences based upon a deep understanding of customer needs, wants and desires. The best retailers will see sales associates not as costs to be reduced, but assets to help move a brand from boring...
Golf Town is building their company culture from the store up
If you visited a Golf Town store just 12 months ago—you would have seen a very different company than the innovative brand which exists today. Becoming the Canadian owned and operated golf retailer was just the first step on its transformative journey to...
How can brands create authentic in-store experiences?
If you look at retail today, you’ll see an industry that’s on the verge of disruption. With headlines from Bloomberg such as “America’s ‘Retail Apocalypse’ Is Really Just Beginning”, it seems the future for brick-and-mortar retailers is grim. Boutiques,...