Blog
ALL | Retail | Foodservice
How to communicate in a time of crisis
During unprecedented times of crisis, there’s no leadership playbook to follow. New definitions of the workday, combined with endless streams of unnerving news can be the cause of anxiety and distraction among staff. As an organization with employees directly affected...
3 Nudges to boost employee engagement this season
During the summer months, there is so much to be excited about. The sun is shining, the birds are chirping, the ice cream trucks are arriving, the outdoors are calling… and, of course, we’re featuring three new Nudges you can use to boost frontline...
Three mobile campaign pillars to impact your frontline and drive performance
Brands driven by customer experience rely on their frontline staff to deliver on the heightened expectations of today's consumers. However, when misaligned with company goals and initiatives, employees provide inconsistent levels of service and an...
The importance of building excitement around your mobile program launch
At Nudge, we’ve seen brands achieve over 90% adoption rates when launching to their frontline employees by building impactful mobile programs that deliver targeted campaigns based on ongoing business objectives and in-market initiatives. In this 6-part...
How brands are using these 3 Nudges to drive results
Time and time again studies show that companies with highly engaged employees outperform their competitors. With spring well on its way, why not dust off your employee engagement and communications strategies to create teams that are knowledgeable,...
Nudge for retail: Three visionary brands delivering memorable customer experiences
At Nudge, we love working with remarkable brands who understand how an engaged frontline workforce can be a game-changing differentiator in the customer experience. See how these three retailers are using Nudge in innovative ways to deliver on their brand...
Highlights from Retail TouchPoints store operations survey
Retail TouchPoints recently published its sixth annual Store Operations Survey, once again declaring it “safe to take brick-and-mortar off the endangered species list.” But even though offline still has a prominent place in today’s omnichannel world,...
KPIs in retail: Traditional metrics still prevail
Findings from the Retail TouchPoints sixth annual Store Operations Survey reveal that KPIs in retail are still staggeringly siloed by channel.Senior retail operations leaders surveyed for the recent report revealed that traditional metrics of YoY store...
Retail sales are merry and bright… but there’s something missing
A healthy economy and strong consumer confidence are proving optimistic retail forecasts correct this holiday season. The NRF released holiday sales predictions in the fall, with a projected increase of nearly 5% over 2017.With 80-95% of US holiday...
The gap in every CX plan
In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience. From loyalty programs to voice of customer initiatives to the digitization of customer experience, it has been assumed that by investing heavily...
Retail roundup: 3 trends changing the in-store experience
Over the last few months, I’ve been fortunate to attend several conferences throughout North America, including the Retail Innovation Conference, Store Conference, and Future Stores. At each event, we learned about the most important trends impacting...