Three steps to optimizing your frontline workforce

Three steps to optimizing your frontline workforce

As the competition for talent in a tight job market intensifies, we’re hearing more and more about long-term strategies designed for optimal employee engagement and performance. At Nudge, we advocate for thinking differently about the frontline segment of your...

Retail roundup: 3 trends changing the in-store experience

Retail roundup: 3 trends changing the in-store experience

Over the last few months, I’ve been fortunate to attend several conferences throughout North America, including the Retail Innovation Conference, Store Conference, and Future Stores. At each event, we learned about the most important trends impacting...

How to create and implement your BYOD policy

How to create and implement your BYOD policy

As discussed in an earlier blog post, Bring Your Own Device (BYOD) policies have transformed the frontline employee experience connecting disengaged staff to the latest information on products, promotions, and company news. Effective BYOD policies have...

Doug Stephens on the future of the physical store

Doug Stephens on the future of the physical store

Consumers are increasingly turning to mobile to conduct research, compare prices, and purchase products. According to Forrester, over one-third of total U.S. retail sales are influenced by a mobile device during the buying process. As e-commerce continues...

How retailers can improve the employee experience

How retailers can improve the employee experience

“The best retailers will deliver intensely personalized experiences based upon a deep understanding of customer needs, wants and desires. The best retailers will see sales associates not as costs to be reduced, but assets to help move a brand from boring...

Golf Town is building their company culture from the store up

Golf Town is building their company culture from the store up

If you visited a Golf Town store just 12 months ago—you would have seen a very different company than the innovative brand which exists today. Becoming the Canadian owned and operated golf retailer was just the first step on its transformative journey to...

How can brands create authentic in-store experiences?

How can brands create authentic in-store experiences?

If you look at retail today, you’ll see an industry that’s on the verge of disruption. With headlines from Bloomberg such as “America’s ‘Retail Apocalypse’ Is Really Just Beginning”, it seems the future for brick-and-mortar retailers is grim. Boutiques,...