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ALL | Retail | Foodservice
ICYMI: Industry round-up on how to support your frontline during COVID-19
There’s a lot of noise out there right now with growing uncertainties around COVID-19 and what it means for business. These factors outside of our control have created many unknowns for individuals and businesses, especially the frontline workforce.
Three steps to optimizing your frontline workforce
As the competition for talent in a tight job market intensifies, we’re hearing more and more about long-term strategies designed for optimal employee engagement and performance. At Nudge, we advocate for thinking differently about the frontline segment of your...
3 Nudges to boost employee engagement this season
During the summer months, there is so much to be excited about. The sun is shining, the birds are chirping, the ice cream trucks are arriving, the outdoors are calling… and, of course, we’re featuring three new Nudges you can use to boost frontline...
Three mobile campaign pillars to impact your frontline and drive performance
Brands driven by customer experience rely on their frontline staff to deliver on the heightened expectations of today's consumers. However, when misaligned with company goals and initiatives, employees provide inconsistent levels of service and an unreliable customer...
The importance of building excitement around your mobile program launch
At Nudge, we’ve seen brands achieve over 90% adoption rates when launching to their frontline employees by building impactful mobile programs that deliver targeted campaigns based on ongoing business objectives and in-market initiatives. In this 6-part blog series,...
How brands are using these 3 Nudges to drive results
Time and time again studies show that companies with highly engaged employees outperform their competitors. With spring well on its way, why not dust off your employee engagement and communications strategies to create teams that are knowledgeable,...
Nudge for retail: Three visionary brands delivering memorable customer experiences
At Nudge, we love working with remarkable brands who understand how an engaged frontline workforce can be a game-changing differentiator in the customer experience. See how these three retailers are using Nudge in innovative ways to deliver on their brand...
Highlights from Retail TouchPoints store operations survey
Retail TouchPoints recently published its sixth annual Store Operations Survey, once again declaring it “safe to take brick-and-mortar off the endangered species list.” But even though offline still has a prominent place in today’s omnichannel world, retailers are...
KPIs in retail: Traditional metrics still prevail
Findings from the Retail TouchPoints sixth annual Store Operations Survey reveal that KPIs in retail are still staggeringly siloed by channel.Senior retail operations leaders surveyed for the recent report revealed that traditional metrics of YoY store...
Retail sales are merry and bright… but there’s something missing
A healthy economy and strong consumer confidence are proving optimistic retail forecasts correct this holiday season. The NRF released holiday sales predictions in the fall, with a projected increase of nearly 5% over 2017.With 80-95% of US holiday spending still...
The gap in every CX plan
In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience. From loyalty programs to voice of customer initiatives to the digitization of customer experience, it has been assumed that by investing heavily in the...