The “future” of retail is a throwback to the physical store

The “future” of retail is a throwback to the physical store

As reported in a recent Retail Dive article reflecting on key takeaways from NRF’s 2020 Big Show, physical retail is experiencing a “comeback” of sorts. Though industry commentary has been refuting the “retail apocalypse” for years now, the offline channel continues...

Three steps to optimizing your frontline workforce

Three steps to optimizing your frontline workforce

As the competition for talent in a tight job market intensifies, we’re hearing more and more about long-term strategies designed for optimal employee engagement and performance. At Nudge, we advocate for thinking differently about the frontline segment of your...

3 Nudges to boost employee engagement this season

3 Nudges to boost employee engagement this season

During the summer months, there is so much to be excited about. The sun is shining, the birds are chirping, the ice cream trucks are arriving, the outdoors are calling… and, of course, we’re featuring three new Nudges you can use to boost frontline...

Highlights from Retail TouchPoints store operations survey

Highlights from Retail TouchPoints store operations survey

Retail TouchPoints recently published its sixth annual Store Operations Survey, once again declaring it “safe to take brick-and-mortar off the endangered species list.” But even though offline still has a prominent place in today’s omnichannel world,...

KPIs in retail: Traditional metrics still prevail

KPIs in retail: Traditional metrics still prevail

Findings from the Retail TouchPoints sixth annual Store Operations Survey reveal that KPIs in retail are still staggeringly siloed by channel.Senior retail operations leaders surveyed for the recent report revealed that traditional metrics of YoY store...