3 Nudges to boost employee engagement this season

3 Nudges to boost employee engagement this season

During the summer months, there is so much to be excited about. The sun is shining, the birds are chirping, the ice cream trucks are arriving, the outdoors are calling… and, of course, we’re featuring three new Nudges you can use to boost frontline...

Highlights from Retail TouchPoints store operations survey

Highlights from Retail TouchPoints store operations survey

Retail TouchPoints recently published its sixth annual Store Operations Survey, once again declaring it “safe to take brick-and-mortar off the endangered species list.” But even though offline still has a prominent place in today’s omnichannel world,...

KPIs in retail: Traditional metrics still prevail

KPIs in retail: Traditional metrics still prevail

Findings from the Retail TouchPoints sixth annual Store Operations Survey reveal that KPIs in retail are still staggeringly siloed by channel.Senior retail operations leaders surveyed for the recent report revealed that traditional metrics of YoY store...

The gap in every CX plan

The gap in every CX plan

In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience. From loyalty programs to voice of customer initiatives to the digitization of customer experience, it has been assumed that by investing heavily...

Retail roundup: 3 trends changing the in-store experience

Retail roundup: 3 trends changing the in-store experience

Over the last few months, I’ve been fortunate to attend several conferences throughout North America, including the Retail Innovation Conference, Store Conference, and Future Stores. At each event, we learned about the most important trends impacting...

How to create and implement your BYOD policy

How to create and implement your BYOD policy

As discussed in an earlier blog post, Bring Your Own Device (BYOD) policies have transformed the frontline employee experience connecting disengaged staff to the latest information on products, promotions, and company news. Effective BYOD policies have...