Unlocking the potential of your frontline: Lessons from behavior science
The most competitive companies are taking cues from behavioral science to amplify performance among their people. With roots in public policy, “nudging” is gaining traction in workplaces for influencing employee behaviors in ways that drive results. Frontline employees face unique circumstances where positive nudges can really make a difference.
Watch our 50-minute webinar featuring acclaimed behavior science practitioner, Tim Houlihan to learn:
- The importance of supporting, empowering, and influencing frontline staff to meet consumer expectations
- Research that highlights the chacteristics of top performing teams in retail, foodservice, and hospitality
- Lessons from behavioral science that helps to improve employee communication, motivation, and knowledge-sharing
- Three key steps to optimizing your frontline workforce
- …and more!
About the Speakers
Chief Behavioral Strategist
Tim is the founder of BehaviorAlchemy, a consultancy that applies a behavioral lens to improve the lives of workers, customers, and policymakers. He is a prominent guest lecturer at global academic institutions and speaker at behavioral symposiums. Tim co-founded Behavioral Groovers, a meetup and podcast with listeners in more than 100 countries.
Chief Customer Officer
Jordan is a recognized technology entrepreneur who has worked with many of North America’s most prominent retail and foodservice brands to help improve the customer experience. With extensive experience in customer loyalty, rewards strategy, and mobile technology, he co-founded Nudge Rewards to help brands find a better way to communicate, engage and reward employees for exceptional performance.