Driving engagement and loyalty as stores reopen



Episode summary

In our first episode of Coffee with Leaders, Lindsey sits down with Chris Richardson, VP of Store Operations at Party City to talk about re-educating customers for a successful new world CX, driving engagement and loyalty as associates return to stores, and how leaders can build trust with their frontline, during this pivotal time. Tune in to learn more. [Runtime – 18:58]


  • 3 levels of trust every company and leader need for a real change
  • About the Speakers

    Chris Richardson

    VP of Store Operations, Party City

    Lindsey Goodchild

    CEO and Co-Founder, Nudge