Driving engagement and loyalty as stores reopen



Episode summary

In our first episode of Coffee with Leaders, Lindsey sits down with Chris Richardson, VP of Store Operations at Party City to talk about re-educating customers for a successful new world CX, driving engagement and loyalty as associates return to stores, and how leaders can build trust with their frontline, during this pivotal time. Tune in to learn more. [Runtime – 18:58]


  • 3 levels of trust every company and leader need for a real change
  • About the Speakers

    Chris Richardson

    VP of Store Operations, Party City

    With 30 years of retail experience, Chris has provided leadership to teams in over 300 store locations, while supporting the entire business to ensure optimized productivity and CX. In his blog, Effective Retail Leader, Chris shares knowledge to help future talent reach their full potential. He believes that building strong, engaged teams committed to providing an outstanding customer experience is the cornerstone of long-term success.

    Lindsey Goodchild

    CEO and Co-Founder

    Lindsey is the CEO and Co-Founder of Nudge Rewards. With extensive experience consulting in retail and hospitality, Lindsey has spent years working with global brands to understand employee behavior, improve the employee experience, and measurably impact frontline team performance.