[ON-DEMAND WEBINAR]

Mastering customer
& staff experiences
for reopening
& beyond

Presented by Nudge & Medallia

With easing COVID-19 restrictions across North America, the retail and foodservice industries are dealing with new challenges and unprecedented levels of change, for both customers and frontline employees. New operational procedures and mandates are being implemented rapidly to meet elevated customer expectations.

How will your brand ignite its frontline workforce to deliver a better customer experience and execute on-going operational changes with excellence?

Watch our 1-hour webinar to hear from industry leaders about key customer and employee considerations for reopening and beyond.

We’ll dig into the following topics:

  • How retail and foodservice brands are navigating evolving operational challenges
  • Strategies for re-engaging frontline teams to execute on customer experience
  • Key customer and employee considerations to keep top of mind as brands settle into a “new normal
  • …and more!

Our speakers

Rudy Irish

Director, Sales & Customer Experience
Staples Canada

Nicole Lanni

Consumer Insights Manager
Gap Inc.

Oliver Rodbard

Senior Vice President, Operations
Freshii

Erica James

Global Head of Retail Practice
Medallia

Brennan Wilkie

Chief Revenue Officer
Nudge