Retail communications that drive better performance

Your store associates are the face of your brand, and are responsible for bringing the right experience to life each day. Give your teams the tools they need to create a consistent brand experience and drive same-store sales growth.

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Enable your workforce to drive the business forward

As consumer preferences shift towards the safety of the in-store experience, brands that can meet those expectations, while also delivering an experience that delights, will be the category leaders.
Drive in-store sales
Drive
in-store
sales
Improve the customer experience
Improve
customer
experiences
Increase Staff Retention
Increase
staff
retention
Reduce location costs
Reduce
location
costs
Nudge product communications

Staples Canada

“Before Nudge, we found the regular cascade of information through the different leadership levels didn’t get everybody involved in the conversation at the same time, and didn’t allow us to harvest feedback on what’s most important to our frontliners.”

— Rudy Irish, Director, Sales and Customer Experience

Drive in-store sales

Increase basket size and conversion with targeted communications designed to educate employees on how to uncover customer needs and suggest the right products to meet shopper expectations.

  • Reinforce product knowledge and equip employees with the information they need to drive like-for-like growth
  • Ensure on-site marketing materials are set-up consistently to brand standards
  • Crowdsource upsell and cross-sell best practices to scale revenue-generating behaviours

Drive in-store sales

Increase basket size and conversion with targeted communications designed to educate employees on how to uncover customer needs and suggest the right products to meet shopper expectations.

  • Reinforce product knowledge and equip employees with the information they need to drive like-for-like growth
  • Ensure on-site marketing materials are set-up consistently to brand standards
  • Crowdsource upsell and cross-sell best practices to scale revenue-generating behaviours
Nudge product communications

Improve customer experiences

Deliver a memorable, and consistent experience across all of your locations to drive customer satisfaction, loyalty, and likelihood to refer.

  • Harness customer experience insights and enable staff to address improvement areas
  • Source best practices on how to amplify the customer experience
  • Understand staff behaviors that lead to great customer experiences, and scale key behaviors across all locations

Loved by our customers and their employees

Customers and users agree that Nudge improves workforce communications.

“Nudge is a great way to learn about each store’s unique ideas and best practices.”


LYNN G., USER

“Nudge offers something our retail staff never had the opportunity to experience with other brands they worked for.”


MARK. G., CUSTOMER

Increase staff retention

Optimize each stage of the employee lifecycle and create great experiences for associates, from their first day onwards, with communications proven to increase retention.

  • Improve onboarding efforts to optimize the first 30, 60, 90 days and increase satisfaction
  • Harness the power of peer recognition to build a culture of positive reinforcement
  • Support teams with professional development plans to nurture their talents

Increase staff retention

Optimize each stage of the employee lifecycle and create great experiences for associates, from their first day onwards, with communications proven to increase retention.

  • Improve onboarding efforts to optimize the first 30, 60, 90 days and increase satisfaction
  • Harness the power of peer recognition to build a culture of positive reinforcement
  • Support teams with professional development plans to nurture their talents

Reduce location costs

Manage costs with communications designed to surface cost-saving initiatives and enable staff to achieve profitability objectives.

  • Source best practices from store associates on cost-saving behaviours that improve overall profitability
  • Engage employees in loss prevention initiatives that help reduce location costs
  • Make the most out of your morning huddle by ensuring your team is already briefed ahead of time
Webinar
Empowering store teams to meet heightened customer expectations

Hear from Marc Galloway, VP of Store Operations at Soft Surroundings, on inspiring store teams to execute on new protocols and procedures to meet heightened expectations.

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Discover Nudge

We’re here to support you and your workforce. Speak with an expert to learn how Nudge can meet the unique needs of your organization.

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