Customer Success Manager

 

About us

At Nudge Rewards, we’re on a mission to connect forward-thinking brands with their frontline employees in meaningful ways that drive their performance. Our mobile solution is powered by behavioral theory, social mechanics, and gamification, offering a truly unprecedented way of impacting key business drivers, while delivering insights that matter. To date, we’ve delivered over 20 million nudges to frontline employees in some of the world’s largest and most respected brands. This is supported by a cumulative 4.7 rating from thousands of app reviews worldwide.

Our Values

At Nudge, we believe our values underpin everything we do.

  • Strive to thrive: We push ourselves and each other to learn, improve, and get better every day
  • Action-focused: We act, we do, we work hard to make the right things happen
  • Uplift everyone: We create a positive impact for each other, our customers, and our users
  • The Teamiest Team: We help, support, and trust each other as we work to reach our goals
  • Embrace the journey, together: We learn from the lows, we celebrate the highs, and we always make sure to enjoy ourselves with laughter and fun along the way

About the role

As a Customer Success Manager, you will be responsible for inspiring our customers to leverage the Nudge solution to drive team performance. You will lead the day to day management of key customer accounts. You are passionate about employee engagement, new technology, and are motivated to help organizations drive innovation to solve the last mile challenge.

You will have a strong drive and desire to get things done in a fast-paced, constantly evolving environment while always maintaining a focus on ensuring your customers are very happy. You will collaborate daily with new and existing customers, and you’ll work closely with marketing, sales, product, and other areas of the business.

Key responsibilities

  • Support our Director of Customer Success to deliver value to our large customers
  • Lead customer implementations and provide ongoing support to customers over time
  • Be responsible for ongoing project management with our customers, and the rest of the customer project team
  • Help our customers understand and interpret insights from their Nudge program
  • Present regularly both internally and externally
  • Act as a “gatekeeper” for quality control for all customer-facing materials
  • Think strategically and proactively around finding ways to improve a customer’s experience through our product and service offerings
  • Be an advocate for our customers and ensure that their voice is heard
  • Create high-quality, insightful customer presentations
  • Work with customer executives
  • Help establish a scalable Customer Success process
  • Cultivate excellent customer service and be willing to go above and beyond to ensure a customer’s success

About you

  • You have 4+ years of experience working in account management with large corporate customers, preferably with cutting-edge SaaS (bonus points if you’ve worked with large retailers, telcos, and foodservice brands)
  • You have a university degree
  • You have excellent communication and project management skills
  • You are passionate about employee engagement and performance
  • You are data-driven and proficient in data analysis
  • You have a collaborative, team-oriented attitude with a strong emphasis on mentorship
  • You thrive in a dynamic, fast-paced, high-growth company
  • You hustle; you see an opportunity and find a way to make it happen
  • You’ve got a positive attitude, and are ready to help revolutionize the way things happen on the frontline
  • Bonus if you have design skills

Don’t have all of the above? That’s okay, we welcome candidates who may have some of the skills, but are still learning. At Nudge, we are dedicated to providing opportunities and growing our employees, so we encourage you to apply.

Perks

  • Flexible health and wellness benefits
  • Professional development allowance
  • Stocked fridge and healthy snacks
  • In-office yoga twice a week
  • Dog-friendly office
  • Bike parking

Our remote work policy

At Nudge, we currently operate with a Flexible First approach. We prioritize both the physical and psychological safety of our team members and recognize that many team members are really excited about the prospect of working together again (safely!). So, when the time is right, we will open the office again to those team members who are interested in working in a shared space. All other team members must have access to good internet and work on EST hours.

How to apply

Interested in this role? Please send your pronouns (if you feel comfortable doing so), resume, and LinkedIn profile to cs@nudgerewards.com. We’re also always interested in hearing anything fun you’d like to share about yourself too!

We are proud to be an equal opportunity employer and are committed to building a work environment that is both diverse and inclusive. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age.

Applicants must be legally eligible to work in Canada.

Our Office

425 Adelaide St. W, #300, Toronto, ON, M5V 3C1