Enable staff to delight customers

Create experiences that help staff deliver on brand promise and increase overall customer lifetime value.

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Communications designed to
exceed expectations

Make each experience better than the last by influencing the interactions between your customers and staff. Enable the people tasked with bringing your brand to life and create memorable experiences, every time.

Boost satisfaction

Drive loyalty

Increase NPS

Choices Hotel

“We were looking for new ways to engage our franchisees, in particular our frontline associates…Nudge enabled us to communicate directly using text, video, and images, and took the burden off owners and general managers.”

– Brendan Gibney, Senior Director of Franchise Services

Prioritize KPIs

Experience-driven brands know that customer experience data offers a goldmine of information. Today’s leading organizations harness customer insights to guide staff actions and create consistent, memorable in-location experiences.

Course-correct behavior

Execute on workforce action plans and coaching needs with focused communications. Driven by behavioral theory, Nudge campaigns deliver targeted, engaging content directly to each employee, influencing teams to deliver the experiences that matter most.

Analyze impact

Evaluate the impact of Nudge campaigns on brand perception and update communications to reinforce new and evolving customer expectations. Inspire consistent, exceptional performance by recognizing employees for going above and beyond.

WEBINAR

Strategies for mastering customer and employee experiences

Watch our webinar featuring retail and foodservice leaders from Freshii, Gap Inc., Medallia, and Staples Canada.

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