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How to build resilient frontline teams

How to build resilient frontline teams

[ON-DEMAND WEBINAR]

How to build resilient
frontline teams

Featuring Matt Fay, VP of Human Resources at Sporting Life Group

The frontline workforce of 2020 has been through a lot. Employees are experiencing tremendous variability throughout the current global health pandemic and social crisis. From furloughs and reopenings to new operational mandates and questions about diversity, equity, and inclusion, associates and managers are navigating unprecedented levels of change.

With looming uncertainties for the future, how can retailers prepare their frontline teams to embrace change and rise in the face of adversity?

Watch our 20-minute webinar to hear from Matt Fay, VP of Human Resources at Sporting Life Group on strategies for building strong, resilient teams.

We’ll dig into the following topics:

  • Blueprints for developing a connected and empowered team
  • Effective leadership strategies focused on diversity, inclusion,
    and equity
  • Tactics for engaging the field for frontline feedback to understand employee needs and expectations
  • Communication strategies for employee engagement and retention
  • …and more!

Our speakers

Matt Fay

VP of Human Resources
Sporting Life Group

Jordan Ekers

Chief Customer Officer
Nudge

Mastering customer and staff experiences for reopening

Mastering customer and staff experiences for reopening

With COVID-19 restrictions across North America, the retail and foodservice industries are dealing with new challenges and unprecedented levels of change, for both customers and frontline employees. New operational procedures and mandates are being implemented rapidly to meet elevated customer expectations.

How will your brand ignite its frontline workforce to deliver a better customer experience and execute on-going operational changes with excellence?

Watch our 1-hour webinar to hear from industry leaders about key customer and employee considerations for reopening and beyond.

We’ll dig into the following topics:

  • How retail and foodservice brands are navigating evolving operational challenges
  • Strategies for re-engaging frontline teams to execute on customer experience
  • Key customer and employee considerations to keep top of mind as brands settle into a “new normal
  • …and more!
[ON-DEMAND WEBINAR]

Mastering customer
& staff experiences
for reopening
& beyond

Presented by Nudge & Medallia

Our speakers

Rudy Irish

Director, Sales & Customer Experience
Staples Canada

Nicole Lanni

Consumer Insights Manager
Gap Inc.

Oliver Rodbard

Senior Vice President, Operations
Freshii

Erica James

Global Head of Retail Practice
Medallia

Brennan Wilkie

Chief Revenue Officer
Nudge

How to prepare your store associates for the “next normal”

How to prepare your store associates for the “next normal”

[ON-DEMAND WEBINAR]

Prepare your store associates for the “next normal”

Featuring Marc Galloway, VP of Store Operations at Soft Surroundings

Phased retail reopening has begun and whether you’re ready or not, it’s time to get back to business. As locations open, it’s clear that frontline associates are playing a more critical role than ever before, especially when it comes to educating customers on how to navigate the new in-store experience. The brands that succeed in this “next normal” will be those that are able to communicate changes effectively, inspiring their teams to execute on new protocols and procedures and meet heightened customer expectations.

How will you ensure that your brand will thrive in the new retail world order? Watch our 45-minute webinar where we discuss strategies for activating your workforce and mobilizing associates to exceed customer expectations alongside Marc Galloway, VP of Store Operations at Soft Surroundings.

 

We’ll dig into the following topics:

  • Understanding the consumer preferences of tomorrow
  • Creating blueprints for reopening and beyond
  • Activating a “new normal” by engaging your associates
  • …and more!

Meet our speakers

Marc Galloway

VP of Store Operations, Soft Surroundings

Jordan Ekers

Chief Customer Officer, Nudge Rewards

Unlocking the potential of your frontline: Lesson from behavior science

Unlocking the potential of your frontline: Lesson from behavior science

[On-Demand Webinar]

Unlocking the potential of your frontline: Lessons from behavior science

“Organizations are leaving potential insights and impact on the table by ignoring positive nudges and the differing environments and elements that can foster greater creativity.” – McKinsey Organization Insights

Amplify team performance

The most competitive companies are taking cues from behavioral science to amplify performance among their people. With roots in public policy, “nudging” is gaining traction in workplaces for influencing employee behaviors in ways that drive results.

Frontline employees face unique circumstances where positive nudges can really make a difference. Watch our 50-minute webinar featuring acclaimed behavior science practitioner, Tim Houlihan.

 

We’ll dig into the following topics:

  • The importance of supporting, empowering, and influencing frontline staff to meet customer expectations
  • Research that highlights the chacteristics of top performing teams in retail, foodservice, and hospitality
  • Lessons from behavioral science that helps to improve employee communication, motivation, and knowledge-sharing
  • Three key steps to optimizing your frontline workforce
  • …and more!

Meet our speakers

Tim Houlihan

Chief Behavioral Strategist, BehaviorAlchemy

Tim is the founder of BehaviorAlchemy, a consultancy that applies a behavioral lens to improve the lives of workers, customers, and policymakers. He is a prominent guest lecturer at global academic institutions and speaker at behavioral symposiums. Tim co-founded Behavioral Groovers, a meetup and podcast with listeners in more than 100 countries.

Jordan Ekers

Chief Customer Officer, Nudge Rewards

One of the industry’s most prominent evangelists for frontline employee experience, Jordan Ekers is a mobile technology entrepreneur and co-founder of Nudge Rewards. He’s worked with leading brands in retail, foodservice, and hospitality to design new, transformative approaches for executing on brand promise by empowering frontline teams. Jordan has been a speaker and conference chair at major industry events, such as NRF Big Show and the Future Stores series.