Webinar – How to drive frontline productivity

Webinar – How to drive frontline productivity

Webinar:

Serving frontline excellence: How to drive staff productivity

How can restaurants leverage agile employee communications to activate their frontline workforce and drive productivity? Watch our 45-minute webinar to hear strategies from Mike Fiato, SVP of Customer Experience at Eurest and Dan Leonard, President of Margaritaville.

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Webinar – How to build resilient teams

Webinar – How to build resilient teams

Webinar:

How to build resilient teams

With looming uncertainties for the future, how can retailers prepare their frontline teams to embrace change and rise in the face of adversity? Watch our 20-minute webinar to hear from Matt Fay, VP of Human Resources at Sporting Life Group.

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Webinar – Mastering customer & staff experiences

Webinar – Mastering customer & staff experiences

Webinar:

Mastering customer and staff experiences

How will your brand ignite its frontline workforce to deliver a better customer experience and execute on-going operational changes with excellence? Watch our 1-hour webinar to hear from industry leaders about key customer and employee considerations for reopening and beyond.

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Webinar – Operation Frontline Activation

Webinar – Operation Frontline Activation

Webinar:

Prepare your store associates for the “next normal”

How will you ensure that your brand will thrive in the new retail world order? Watch our 45-minute webinar featuring Marc Galloway, VP of Store Operations at Soft Surroundings to learn:

  • The importance of understanding consumer preferences of tomorrow
  • Blueprints for reopening and beyond
  • How to activate a “new normal” by engaging your associates
  • …and more!

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About the Speakers

Marc Galloway

VP of Store Operations, Soft Surroundings

Jordan Ekers

Chief Customer Officer, Nudge Rewards
Webinar – How to prepare your frontline for a post-COVID reality

Webinar – How to prepare your frontline for a post-COVID reality

Webinar:

How to prepare your frontline for a post-COVID reality

What can you do now to prepare for re-opening? And how will you ensure that your workforce is ready? As retailers ask themselves these questions, one thing is clear—frontline associates will play a more critical role than ever before, having a make-or-break impact on business survival and recovery.

Watch our 30-minute webinar featuring acclaimed brand leadership expert and bestselling author, Denise Lee Yohn to learn:
  • Strategies for engaging and maintaining relationships with furloughed employees
  • Associate communication tactics to support business recovery
  • How brands can accelerate productivity in a new world of heightened customer expectations
  • …and more!

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About the Speakers

Denise Lee Yohn
Denise Lee Yohn

Brand Leadership Expert

Denise has 25+ years of experience working with world-class brands, speaking to thousands at international conferences, including TEDx, the Consumer Electronics Show, and the National Restaurant Show. By reverse-engineering great brands and exceptional organizations, she has worked with businesses to increase their competitive advantage, overcome challenges of changing landscapes, and engage both customers and employees.

Brennan Wilkie
Brennan Wilkie

Chief Revenue Officer

Brennan brings 15 years of expertise in the space of employee engagement and customer experience intelligence. One of the industry’s most thoughtful CX practitioners, Brennan shares Nudge’s passion for the inextricable link between customer and employee experience and plays a pivotal role in helping forward-thinking brands unlock the potential of their associates.