Webinar – Operation Frontline Activation

Webinar – Operation Frontline Activation

Webinar:

Prepare your store associates for the “next normal”

How will you ensure that your brand will thrive in the new retail world order? Watch our 45-minute webinar featuring Marc Galloway, VP of Store Operations at Soft Surroundings to learn:

  • The importance of understanding consumer preferences of tomorrow
  • Blueprints for reopening and beyond
  • How to activate a “new normal” by engaging your associates
  • …and more!

Watch now

About the Speakers

Marc Galloway

VP of Store Operations, Soft Surroundings

Jordan Ekers

Chief Customer Officer, Nudge Rewards
Webinar – How to prepare your frontline for a post-COVID reality

Webinar – How to prepare your frontline for a post-COVID reality

Webinar:

How to prepare your frontline for a post-COVID reality

What can you do now to prepare for re-opening? And how will you ensure that your workforce is ready? As retailers ask themselves these questions, one thing is clear—frontline associates will play a more critical role than ever before, having a make-or-break impact on business survival and recovery.

Watch our 30-minute webinar featuring acclaimed brand leadership expert and bestselling author, Denise Lee Yohn to learn:
  • Strategies for engaging and maintaining relationships with furloughed employees
  • Associate communication tactics to support business recovery
  • How brands can accelerate productivity in a new world of heightened customer expectations
  • …and more!

Watch now

About the Speakers

Denise Lee Yohn
Denise Lee Yohn

Brand Leadership Expert

Denise has 25+ years of experience working with world-class brands, speaking to thousands at international conferences, including TEDx, the Consumer Electronics Show, and the National Restaurant Show. By reverse-engineering great brands and exceptional organizations, she has worked with businesses to increase their competitive advantage, overcome challenges of changing landscapes, and engage both customers and employees.

Brennan Wilkie
Brennan Wilkie

Chief Revenue Officer

Brennan brings 15 years of expertise in the space of employee engagement and customer experience intelligence. One of the industry’s most thoughtful CX practitioners, Brennan shares Nudge’s passion for the inextricable link between customer and employee experience and plays a pivotal role in helping forward-thinking brands unlock the potential of their associates.

Webinar – Make 2020 the year of employee experience

Webinar – Make 2020 the year of employee experience

Webinar:

Make 2020 the year of employee experience

Fluctuations in consumer confidence and a highly competitive labor market continue to add complexity to the industry, but the retailers who emerge as category leaders will be the experience-driven brands that focus on their employees as a key differentiator.

Watch our 45-minute webinar featuring acclaimed brand leadership expert and bestselling author, Denise Lee Yohn to learn:
  • The importance and impact of employee brand engagement
  • Real-world examples of employee brand engagement done right and how retailers can operationalize
  • Culturally inspiring your employees to be brand ambassadors and tactically enabling them to deliver on customer experience

Watch now

About the Speakers

Denise Lee Yohn
Denise Lee Yohn

Brand Leadership Expert

Denise has 25+ years of experience working with world-class brands, speaking to thousands at international conferences, including TEDx, the Consumer Electronics Show, and the National Restaurant Show. By reverse-engineering great brands and exceptional organizations, she has worked with businesses to increase their competitive advantage, overcome challenges of changing landscapes, and engage both customers and employees.

Jordan Ekers
Jordan Ekers

Chief Customer Officer

Jordan is a recognized technology entrepreneur who has worked with many of North America’s most prominent retail and foodservice brands to help improve the customer experience. With extensive experience in customer loyalty, rewards strategy, and mobile technology, he co-founded Nudge Rewards to help brands find a better way to communicate, engage and reward employees for exceptional performance.

Webinar – Unlocking the potential of your frontline: Lesson from behavior science

Webinar – Unlocking the potential of your frontline: Lesson from behavior science

Webinar:

Unlocking the potential of your frontline: Lessons from behavior science

 

The most competitive companies are taking cues from behavioral science to amplify performance among their people. With roots in public policy, “nudging” is gaining traction in workplaces for influencing employee behaviors in ways that drive results. Frontline employees face unique circumstances where positive nudges can really make a difference.

Watch our 50-minute webinar featuring acclaimed behavior science practitioner, Tim Houlihan to learn:
  • The importance of supporting, empowering, and influencing frontline staff to meet consumer expectations
  • Research that highlights the chacteristics of top performing teams in retail, foodservice, and hospitality
  • Lessons from behavioral science that helps to improve employee communication, motivation, and knowledge-sharing
  • Three key steps to optimizing your frontline workforce
  • …and more!

Watch now

About the Speakers

Tim Houlihan
Tim Houlihan

Chief Behavioral Strategist

Tim is the founder of BehaviorAlchemy, a consultancy that applies a behavioral lens to improve the lives of workers, customers, and policymakers. He is a prominent guest lecturer at global academic institutions and speaker at behavioral symposiums. Tim co-founded Behavioral Groovers, a meetup and podcast with listeners in more than 100 countries.

Jordan Ekers
Jordan Ekers

Chief Customer Officer

Jordan is a recognized technology entrepreneur who has worked with many of North America’s most prominent retail and foodservice brands to help improve the customer experience. With extensive experience in customer loyalty, rewards strategy, and mobile technology, he co-founded Nudge Rewards to help brands find a better way to communicate, engage and reward employees for exceptional performance.

BYOD for foodservice: How to implement your policy

BYOD for foodservice: How to implement your policy

Webinar:

BYOD for foodservice: How to implement your policy

About the Speakers

John Merrell
John Merrell

Labor and Employment Attorney at Ogletree Deakins

John Merrell is an attorney in the Ogletree Deakins’ Greenville, South Carolina office. John represents management in all aspects of labor and employment law, including drafting employee policies and employee relations. Practicing law for over a decade, John also has experience representing clients in commercial legislation.

Jess Skillings
Jess Skillings

Director, Customer Strategy at Nudge Rewards

With extensive experience in customer strategy, implementation and project management, Jess prides herself on building lasting relationships with customers and partners. Coming from the world of employee engagement at Achievers, Jess is passionate about empowering people and inspiring large enterprises to connect with their employees in a meaningful way.