The Deskless Report: Retail Edition 2021
The Deskless Report:
Retail Edition
In June 2021, Nudge surveyed retail workers and leaders from across the country to answer one question: “What’s the state of the retail workforce?”
In this report, we’re looking at who retail workers are, and what they desperately need in order to deliver next-level CX, execution, and operational efficiency. But we’re also looking at what keeps retail leaders up at night (hint: it’s the labor crisis!), and how they’re investing in employee experience next year and beyond. We’ve also got behind-the-scenes spotlights on retail brands that are successfully driving business outcomes by investing in the associate experience.
In exploring the viewpoints of both retail workers and leaders, this report delves into the disconnect between them – the gaps between what associates want and what retailers are providing.
Download the report to learn:Â
- What drives engagement and motivation in retail workers
- The #1 challenge facing retailers right now
- The state of retail worker communication
- The state of retail worker feedbackÂ
- How retail leaders are investing in EX in 2022 and beyond
Thank you for your interest in our ebook. Access the pdf here.
Visit our Resource Hub to explore additional resources for influencing and inspiring your frontline employees to drive meaningful results.
The Deskless Report 2021
The Deskless Report 2021
In June 2021, Nudge surveyed 865 deskless workers and 300 deskless leaders, and collected data from Nudge’s 55,000 frontline users, to answer a question: “What’s the state of the deskless workforce?”
In exploring the viewpoints of both workers and leaders, this report delves into the disconnect between them – the gaps between what workers want and what head office is providing. In this report, we’re looking at who deskless workers are, and what they desperately need in order to do their jobs. But we’re also looking at the role of the deskless leader: what keeps them up at night, how they’re prioritizing the employee experience, and what they’re investing in next year and beyond.
Read the full report to learn:Â
- What drives engagement and motivation in deskless workers
- The #1 challenge facing deskless leaders right now
- The state of deskless worker communication
- The state of deskless worker feedbackÂ
- How leaders are investing in employee experience in 2022
The Total Economic Impact™ of Nudge
The Total Economic Impact™ of Nudge
The quantified benefits that Forrester identified in this Nudge-commissioned Total Economic Impact™ study are:Â
- A 3-5% increase in same store sales: education and readiness campaigns improved associate confidence and their ability to recommend, cross-sell, and upsell.Â
- A 10% higher retention rate for deskless workers: improvements in the employee experience lead to a more engaged workforce and less turnover.Â
- 60% more efficient communication between store managers and frontline: replacing fragmented, time-consuming communication channels led to quicker and more effective communication, and shorter pre-shift meetings.Â
The results? A three-year 484% return on investment.
Download the study to see the full calculations and key findings.Â
Thank you for your interest in our ebook. Access the pdf here.
Visit our Resource Hub to explore additional resources for influencing and inspiring your frontline employees to drive meaningful results.
For its Total Economic Impact™ study, Forrester interviewed four Nudge customers in the retail and foodservice industries to understand the costs and benefits associated with the investment. The key challenges that Forrester found Nudge solves for are:Â
- Diluted and inconsistent communication to the frontline
- Low employee engagement leading to high turnover
- COVID-19 driving the need for agile change and timely communicationÂ
- Store managers overwhelmed by communication with head office
- Legacy one-way communication channels lack analytics or real-time insights
Want to learn more? Download the study today!
Your guide to getting started with BYOD
Your guide to getting started with BYOD
Learn how ‘bring your own device’ policies in the workplace can unlock valuable business gains liked improved employee, increased sales, and decreased turnover
Let’s mobilize your frontline
Empowering employees to use their smartphones at work has become imperative for retailers and foodservice providers. Why? Frontline employees will use their personal devices at work, whether you’ve encouraged them to or not. By empowering your frontline employees to use their devices as a workplace tool, you’ll unlock benefits as improved customer service, increased productivity and sales, valuable employee feedback, better employee retention, and increased employee engagement.
Download our 16-page guide to discover:
- The top benefits of BYOD
- What to consider prior to implementation
- How to make the most of your BYOD strategy
- A template to build out your own BYOD policy
- …and more!
Thank you for your interest in our ebook. Access the pdf here.
Visit our Resource Hub to explore additional resources for influencing and inspiring your frontline employees to drive meaningful results.
A preview of what’s inside
