Coffee with Leaders: Episode Five – Dr. Bruce Freeman

Coffee with Leaders: Episode Five – Dr. Bruce Freeman

PODCAST

Creating exceptional patient experiences and inspiring wellness

 

 

Episode summary

In this episode of Coffee with Leaders, Lindsey sits down with Dr. Bruce Freeman, Director of Patient Experience at DentalCorp. They discuss how healthcare services are continuing to navigate the “new normal” and the importance of prioritizing self-care and wellness. Tune in to learn more.

 

Coffee with Leaders: Episode Four – Gail Banack

Coffee with Leaders: Episode Four – Gail Banack

PODCAST

Prioritize your people and create meaningful experiences

 

 

Episode summary

In this episode of Coffee with Leaders, Lindsey sits down with Gail Banack, Chief Kids Officer at Indigo. They discuss how brands can prioritize employee safety, and equip teams with the tools needed to provide a comfortable customer experience. Tune in to learn more.
[Runtime – 21:00]

 

Coffee with Leaders: Episode Three – Michelle Bythewood

Coffee with Leaders: Episode Three – Michelle Bythewood

PODCAST

Ensuring safety while maintaining restaurant sales

 

 

Episode summary

In our third episode of Coffee with Leaders, Lindsey sits down with Michelle Bythewood, President at Salata, to discuss the new realities in foodservice, and how brands can ensure the safety of employees and customers while maintaining sales. Tune in to learn more.
[Runtime – 10:00]

 

Coffee with Leaders: Episode Two – Worth Darling

Coffee with Leaders: Episode Two – Worth Darling

PODCAST

The role of the physical store in a new world of retail

 

 
Episode summary

In our second episode of Coffee with Leaders, Lindsey sits down with Worth Darling, Director of Retail Innovation at Vans to talk about the new world of retail, what it means for the physical store, and how retailers can balance brand promise with the needs of customers and employees. Tune in to learn more.
[Runtime – 17:38]

 

References
Coffee with Leaders: Episode One – Chris Richardson

Coffee with Leaders: Episode One – Chris Richardson

PODCAST

Driving engagement and loyalty as stores reopen

 

 

Episode summary

In our first episode of Coffee with Leaders, Lindsey sits down with Chris Richardson, VP of Store Operations at Party City to talk about re-educating customers for a successful new world CX, driving engagement and loyalty as associates return to stores, and how leaders can build trust with their frontline, during this pivotal time. Tune in to learn more. [Runtime – 18:58]

 

References
  • 3 levels of trust every company and leader need for a real change