Coffee with Leaders: Episode one – Chris Richardson

Coffee with Leaders: Episode one – Chris Richardson

Podcast:

Driving engagement and loyalty as stores reopen

 

 

Episode summary

In our first episode of Coffee with Leaders, Lindsey sits down with Chris Richardson, VP of Store Operations at Party City to talk about re-educating customers for a successful new world CX, driving engagement and loyalty as associates return to stores, and how leaders can build trust with their frontline, during this pivotal time. Tune in to learn more. [Runtime – 18:58]

 

References
  • 3 levels of trust every company and leader need for a real change
  • About the Speakers

    Chris Richardson

    VP of Store Operations, Party City

    With 30 years of retail experience, Chris has provided leadership to teams in over 300 store locations, while supporting the entire business to ensure optimized productivity and CX. In his blog, Effective Retail Leader, Chris shares knowledge to help future talent reach their full potential. He believes that building strong, engaged teams committed to providing an outstanding customer experience is the cornerstone of long-term success.

    Lindsey Goodchild

    CEO and Co-Founder

    Lindsey is the CEO and Co-Founder of Nudge Rewards. With extensive experience consulting in retail and hospitality, Lindsey has spent years working with global brands to understand employee behavior, improve the employee experience, and measurably impact frontline team performance.

    Move fast, move aggressively

    Move fast, move aggressively

    Podcast:

    Move fast, move aggressively

    Lindsey Goodchild chats with Rich Adam, Managing Director, Technology Sector at PwC Canada sharing her journey to building Nudge Rewards, diving into the importance of having investors with relevant sector experience and a team that can laugh while under pressure.

    Here’s what our speakers cover off:
    • The power of having the right people around you
    • Valuable lessons from raising while building a $100 million dollar company
    • Advice to other entrepreneurs looking to become venture-backed
    Listen to the 24-minute podcast to learn more.

    Listen here

    About the Speakers

    Rich Adam
    Rich Adam

    Managing Director, Technology Sector

    Rich Adam hosts PwC Canada’s Raise podcast, featuring Canadian startup founders who have recently secured funding for their company. With every raise being different, the podcast series gives listeners an opportunity to delve into remarkable journeys and gain insight into how startups have successfully raised capital.
    Lindsey Goodchild
    Lindsey Goodchild

    CEO and Co-Founder

    Lindsey Goodchild is the CEO and Co-Founder of Nudge Rewards. With extensive experience consulting in retail and hospitality, Lindsey has spent years working with global brands to understand employee behavior, improve the employee experience, and measurably impact frontline team performance.

    Enabling brands to inspire frontline teams

    Enabling brands to inspire frontline teams

    Podcast:

    Enabling brands to inspire frontline teams

    Jordan Ekers talks with Bart Egnal from The Humphrey Group on enabling brands to inspire frontline teams, in retail, foodservice, and hospitality, to deliver an exceptional customer experience.

    Here’s what our speakers cover off:
    • Inspiring frontline associates through a mobile app
    • Engaged associates equal an improved customer experience
    • Companies must communicate with a purpose
    • Role of employees in brand success
    Listen to the 35-minute podcast to learn more.

    Listen here

    About the Speakers

    Bart Egnal
    Bart Egnal

    President & Chief Executive Officer

    Based in Toronto, Bart has spent over a decade working with senior executives to help them speak as influential, inspirational leaders. He began his career with The Humphrey Group and since has opened offices in Vancouver, Calgary, and Mexico. Today, Bart continues to work as an executive coach while designing and leading the delivery of enterprise-wide programs that foster leadership through communication at all levels.
    Jordan Ekers
    Jordan Ekers

    Chief Customer Officer

    Jordan is a recognized technology entrepreneur who has worked with many of North America’s most prominent retail and foodservice brands to help improve the customer experience. With extensive experience in customer loyalty, rewards strategy, and mobile technology, he co-founded Nudge Rewards to help brands find a better way to communicate, engage and reward employees for exceptional performance.

    Maximizing the performance and happiness of frontline employees

    Maximizing the performance and happiness of frontline employees

    Podcast:

    Maximizing the performance and happiness of frontline employees

     

    Jordan Ekers, the Chief Customer Officer at Nudge Rewards talks with Prashant Shukla from Origin Ventures on maximizing the performance and happiness of frontline employees.

    Here’s what our speakers cover off:
    • How Nudge is improving the performance of the frontline employee
    • The future of retail, foodservice, and hospitality 
    • Companies must communicate with a purpose
    • Role of employees in brand success
    Listen to the 27-minute podcast to learn more.

     

    Listen here

    About the Speakers

    Prashant Shukla
    Prashant Shukla

    Senior Associate

    Prashant is a Senior Associate at Origin Ventures, joining the firm in May 2017. He serves as a Board Observer for Origin portfolio companies 15Five, Gamer Sensei, and Curiosity. Prashant started his career at Bain & Company. During his time at Bain, he advised telecom, healthcare, and education clients, but spent most of his time on a large technology client dealing with strategic questions around emerging technologies.

    Jordan Ekers
    Jordan Ekers

    Chief Customer Officer

    Jordan is a recognized technology entrepreneur who has worked with many of North America’s most prominent retail and foodservice brands to help improve the customer experience. With extensive experience in customer loyalty, rewards strategy, and mobile technology, he co-founded Nudge Rewards to help brands find a better way to communicate, engage and reward employees for exceptional performance.