by Danielle Fernandes | May 4, 2020
Ebook
(RE)Opening for Business: Three-phase playbook for supporting your frontline associates
Frontline associates will play a more critical role than ever before, having a make-or-break impact on business survival and recovery, but in the race to capture market share, it’s easy to overlook this segment of your workforce. Your associates will require re-engagement and re-alignment through a phased approach that takes into account their unique needs at each stage.
Download our 14-page ebook to learn more about:
- How to use your brand to connect your employees to your mission, your customers, and to one another
- Three segments of your frontline (new, returning, and existing employees) and how to align your communication strategy with their needs
- Three key metrics for redefining success in the first 90 days
- …and more!
Download now
by Danielle Fernandes | Feb 14, 2020
Lookbook:
Deliver a standout in-store experience by empowering your associates
The store offers retailers a unique and differentiating opportunity to explain brand vision and values through human interaction―with store associates having a tremendous influence on “moments that matter” in a customer journey. Are you empowering them to make the most of each interaction?
Download our 17-page Lookbook to learn more about:
- The points of shopper “intent” where store associates can make the most impact on in-store conversion
- How a mobile solution helps retailers surface best practices from high-performing locations, to replicate across all teams
- How employee engagement for the frontline ultimately results in a better customer experience
- Sample employee campaigns, aligned to cultural, tactical, and strategic goals
Download now
by Danielle Fernandes | Jan 20, 2020
Lookbook:
Deliver a standout in-store experience by empowering your associates
Perhaps more than any other retail category, human relationships are intensely important within the luxury in-store experience. Your store associates have a tremendous influence on the “moments that matter” in the customer journey. Are you empowering them to make the most of each interaction?
Download our 17-page Lookbook to learn more about:
- The points of shopper “intent” where store associates can make the most impact on in-store conversion
- How a mobile solution helps retailers surface best practices from high-performing locations, to replicate across all teams
- How employee engagement for the frontline ultimately results in a better customer experience
- Sample employee campaigns for luxury retail, aligned to cultural, tactical, and strategic goals
Download now
by Danielle Fernandes | Nov 7, 2019
Lookbook:
Deliver a standout c-store experience by empowering your associates
Servicing half the US population daily, the gas & convenience store category has largely managed to avoid the bumpy roads of traditional retail. Those who thrive are able to speed ahead by empowering their employees to deliver on the brand promise, even as consumer lifestyles and preferences shift rapidly.
Download our 15-page Lookbook to learn more about:
- The influence your store associates have on great in-store execution and conversion
- How a mobile solution helps surface best practices from high-performing locations, to replicate across all teams
- How employee engagement for the frontline ultimately results in a better customer experience
- Sample employee campaigns for c-stores, aligned to cultural, tactical and strategic goals
Download now
by Danielle Fernandes | Oct 28, 2019
Lookbook:
Deliver a standout in-store experience by empowering your associates
As a retail category, jewelry offers an in-store experience that simply cannot be replicated online. Your store associates have tremendous influence on the “moments that matter” in the customer journey. Are you empowering them to make the most of each interaction?
Download our 16-page Lookbook to learn more about:
- The points of shopper “intent” where store associates can make the most impact on in-store conversion
- How a mobile solution helps retailers surface best practices from high-performing locations, to replicate across all teams
- How employee engagement for the frontline ultimately results in a better customer experience
- Sample employee campaigns for jewelry retail, aligned to cultural, tactical, and strategic goals
Download now
