Guide: The unprecedented 2020 guide to holiday retail
GUIDE
The unprecedented 2020 guide to holiday retail
Our research-based guide provides retailers with insights into how other brands are preparing for the challenges of the holiday shopping season, alongside key takeaways for redefining and delivering exceptional customer experiences in their physical stores.
Guide: Restaurant communication in the new world of work
GUIDE
Restaurant communication
in the new world of work
With the unpredictable nature of the foodservice industry, restaurants are looking for new ways to stabilize their organizations and meet heightened guest expectations. Leading brands recognize that successfully navigating this time of change hinges on the confidence and competence of their workforce. Download our 24-page guide to learn how brands are sharing real-time, actionable information with their employees.
(RE)Opening for Business: A three-phase playbook
EBOOK
(RE)Opening for Business: Three-phase playbook for supporting your frontline associates
Frontline associates will play a more critical role than ever before, having a make-or-break impact on business survival and recovery, but in the race to capture market share, it’s easy to overlook this segment of your workforce. Your associates will require re-engagement and re-alignment through a phased approach that takes into account their unique needs at each stage.
Lookbook: Retail
LOOKBOOK
Deliver a standout in-store experience by empowering your associates
The store offers retailers a unique and differentiating opportunity to explain brand vision and values through human interaction―with store associates having a tremendous influence on “moments that matter” in a customer journey. Are you empowering them to make the most of each interaction?
Luxury lookbook
WEBINAR
Deliver a standout in-store experience by empowering your associates
Perhaps more than any other retail category, human relationships are intensely important within the luxury in-store experience. Your store associates have a tremendous influence on the “moments that matter” in the customer journey. Are you empowering them to make the most of each interaction? Download our 17-page Lookbook to learn more.